How do I get an electricity contract via NewClearEnergy?
Which type of electricity contract is NewClearEnergy offering?
However, for consumers with a fragile economy that does not allow for unexpected costs, variable contracts could imply a risk since the cost can vary over time even though the cost on yearly basis most likely will be lower.
Why do I receive invoices from both network owners and electricity companies?
How often does the invoice arrive?
If you are not satisfied
The General Complaints Board, ARN, the general court (district court) and the Energy Market Inspectorate are available and can try your case depending on the issue in question.
How do I know that the electricity is nuclear generated?
When can I get electricity from NewClearEnergy?
How do I pay my invoice via e-invoice or direct debit?
Right of withdrawal and distance purchase
When you buy a product or service remotely or outside the seller’s business premises, you have the right under the law to cancel the purchase within 14 days.
To cancel an agreement with NewClearEnergy, contact Customer Service at email@example.com
You can also use a standard form produced by the Swedish Consumer Agency.
In each municipality there is an energy and climate advisor. You can call or email your municipality to get in touch with the advisor. The focus on counseling is impartial, free of charge and technology-neutral.
The Consumers’ Energy Market Agency also gives you impartial and free guidance on the electricity market.
At the Swedish Energy Agency, you can read more about energy and climate advice and find the telephone number for your municipality’s energy and climate adviser.
You can also turn to the Swedish Consumer Agency for advice.
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